The report said that poor wages and only basic training available to staff explained complaints of the "chronic incompetence of staff, or of a disagreeable or impersonal welcome".
As well as concerns about an indifferent welcome - which often amounts to no more than the raising of an eyebrow or puckering of the lips by a haughty maître d, regular complaints refer to long waits for service.
As well as concerns about an indifferent welcome - which often amounts to no more than the raising of an eyebrow or puckering of the lips by a haughty maître d, regular complaints refer to long waits for service.
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